rL
rosina L
1 reviews | Active since Jun 2016
06 Feb 2020, 11:22
VERY POOR SERVICE FROM CLIENTELE
I called clientele number for what I thought will be a short phone call because I needed to get a list of approved hospitals. The first call was cut off due to " technical problems'. The second one was also cut off because ' I wasn't responding' while I was screaming my lungs out on the other side. The 3rd one I had to put it down after holding for 7 minutes waiting for him to open the Web page.page . during that time all I could hear was the funny music , not even an acknowledgement that he is working on it. It must have been difficult for him to access the hospital list as well.
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Replies (2)
Clientele Life's replyOfficial
06 Feb 2020, 11:41Dear rosina L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply06 Feb 2020, 11:41
Official
Dear rosina L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
07 Feb 2020, 09:34Dear rosina L, We confirm receipt of your concerns raised, thank you for allowing us this opportunity to resolve them. By now we have contacted you and provided feedback regarding the list of approved hospitals. You confirmed that was all you required and you are happy with the feedback.. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly. Yours sincerely,
Judith Mboweni Service Support Specialist
Judith Mboweni Service Support Specialist
Clientele Life's reply07 Feb 2020, 09:34
Official
Dear rosina L, We confirm receipt of your concerns raised, thank you for allowing us this opportunity to resolve them. By now we have contacted you and provided feedback regarding the list of approved hospitals. You confirmed that was all you required and you are happy with the feedback.. We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly. Yours sincerely,
Judith Mboweni Service Support Specialist
Judith Mboweni Service Support Specialist