VERY POOR SERVICE

I signed up with Clientele in 2016 for an Ultimate Dignity plan for my mom and myself. This year I re-assessed my finances and found out that I do not need a funeral policy as I have a few. I called Clientele in the beginning of December 2018 to change my policy to my mom being the Main member and remove myself and they advised they did so and my mom's policy will be +-R280. When my payment came off in December for R317.02 I knew that there was something wrong with the account. I spoke to several people (Johannah Cele and Neo Ramela) being a few and they all advised me that there was a mistake on my account and they made my mom the main member and as an extended member. I was promised it will be fixed before my next payment comes off and that I will be reimbursed for the incorrect debit amount (R317,02). This has still not been resolved and I cannot call Clientele every day chasing after them for something that they did wrong. A debit amount of R442.22 has now come off and I am super ****ed. I feel like cancelling my policy and to be reimbursed with all the payments that I have made.