HN
Hope N
1 reviews | Active since Jan 2025
07 Jan 2025, 05:15
Very much upset
I just saw that there was 160 debited from my acc and this does not make sense to me at all beacuse i cancelled the perks on November 8th, may you pleass adress this matter and reverse those funds back into my acc .
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Replies (2)
Clientele Life's replyOfficial
07 Jan 2025, 08:32Dear Hope N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Jan 2025, 08:32
Official
Dear Hope N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
08 Jan 2025, 08:33 Dear Hope N, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 8th of January. Furthermore , I have explained that the agreement made on the 21st of October 2024 was that you will call us back at the end of November to inform us if you are continuing with the cancellation of your policy , however we never received any call and the policy was left active. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply08 Jan 2025, 08:33
Official
Dear Hope N, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 8th of January. Furthermore , I have explained that the agreement made on the 21st of October 2024 was that you will call us back at the end of November to inform us if you are continuing with the cancellation of your policy , however we never received any call and the policy was left active. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life