CS
Caitlin S
1 reviews | Active since May 2026
16 May 2026, 03:17
Very disappointing customer services
I am very disappointed and annoyed. I have emailed them to cancel a policy i did not want but got a response of a ticket with a link for the ticket that i have to register or log into. When i try to register or log in it kept failing. Yesterday i got an email saying the ticket is closed and they were unable to cancel the debit order because they couldn't find my profile. How does that even make sense? Then told me i have to try to send an email to a different email address. I have tried calling as well but was just kept on hold the whole time, supposedly waiting for an agent that is free. This is quite frustrating and unnecessary.
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Replies (2)
Clientele Life's replyOfficial
16 May 2026, 12:07Dear Caitlin S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply16 May 2026, 12:07
Official
Dear Caitlin S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
18 May 2026, 14:42Dear Caitlin S We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted you with the cancellation of the Clientele Perks Plan. The cancellation letter is sent to the email address we have on record. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply18 May 2026, 14:42
Official
Dear Caitlin S We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted you with the cancellation of the Clientele Perks Plan. The cancellation letter is sent to the email address we have on record. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life