MK
Mathilda K
1 reviews | Active since Jul 2015
25 Sept 2025, 06:51
Very disappointed
I was by a gentleman last at Denlyn Mall to join clientele yes it's I liked what he sells me and I gave him details to upload on the system and he told me that the office will contact me to Finnish up, so I never received a call from them so last night I see debit or R365. 00 went off but it's what or who is insured because they never received documents from me
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 Sept 2025, 07:53 Dear Mathilda,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply25 Sept 2025, 07:53
Official
Dear Mathilda,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
MK
Mathilda K's updateReviewer Update
25 Sept 2025, 07:58Please reverse my money
MK
Mathilda K's update25 Sept 2025, 07:58
Reviewer Update
Please reverse my money
Clientele Life's replyOfficial
25 Sept 2025, 11:21Dear Mathilda,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply25 Sept 2025, 11:21
Official
Dear Mathilda,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct