LP
Lesedi P
1 reviews | Active since Feb 2026
18 Feb 2026, 11:45
Very disappointed
clientele ****med me in opening a policy, now they don't want to refund my money back.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
18 Feb 2026, 11:52Dear Lesedi P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply18 Feb 2026, 11:52
Official
Dear Lesedi P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
18 Feb 2026, 13:49Dear Lesedi P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply18 Feb 2026, 13:49
Official
Dear Lesedi P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
Your complaint has been escalated to our Client Services department for further investigation.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's replyOfficial
20 Feb 2026, 08:12Dear Lesedi P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
As we discussed over the phone, we have cancelled the plan and your refund has been paid. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
As we discussed over the phone, we have cancelled the plan and your refund has been paid. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply20 Feb 2026, 08:12
Official
Dear Lesedi P,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
As we discussed over the phone, we have cancelled the plan and your refund has been paid. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
As we discussed over the phone, we have cancelled the plan and your refund has been paid. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life