1 reviews | Active since Apr 2018
very concerned and frustrated
I wasn't aware that clientele life funeral cover have been placing charges on my account because I haven't been using it for quite a long time because of financial issues. I'm a student and I don't know how the company got my details including my bank account. When I went to the bank they told me that I joined clientele life funeral cover which I had no idea of at all and I had -R1223.......+ on my account which has now accelerated to R1403.56 due to bank charges from stopping the company from deducting money in my empty account. Plz help I'm just a student I won't be able to pay for such charges.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Dear fezeka-gcaleka
As per our discussion we confirm that the policy was app**** for through the Independent Field Advertisers (IFA).
We received all required documents to conduct an investigation and it was established that a valid application form with your signature was received. It was further discussed that due to the valid application form there will be no refund due, as the policy was correctly acknowledged and app**** for.
You confirmed that you now have a better understanding and you were satisfied with the outcome.
We thank you for providing us with the opportunity to resolve the matter, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Compliance Department
Dear fezeka-gcaleka
As per our discussion we confirm that the policy was app**** for through the Independent Field Advertisers (IFA).
We received all required documents to conduct an investigation and it was established that a valid application form with your signature was received. It was further discussed that due to the valid application form there will be no refund due, as the policy was correctly acknowledged and app**** for.
You confirmed that you now have a better understanding and you were satisfied with the outcome.
We thank you for providing us with the opportunity to resolve the matter, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Compliance Department