1 reviews | Active since Feb 2017
Very bad service from sales person
<p>I smsed as per advert on tv as i was interested in their funeral cover. I was contacted by someone called nonfundo. The call was fine till i started asking questions. I gave her a chance to explain the cover without interipting. I had questions and each time she gave me an answer i could not understand becos she kept interupting me when i ask a question. I asked the same question buy its like she did not want me to get a straight answer, she was sooo rude and she talked over me even when i asked her to give me a chance to explain my questio so that she can understand and be able to give me a proper answer. There was a point where we were both talking as i was tired of only listening to her but she did not give me a chance to speak or give herself time to understand my question.. i then told her i need to think about this vover before she can send me any letters, she asked what exacrlt is it that i realy need to think about,i graced her with an answer even thou it was non kf her business why i needed to think about the cover.. i then asked her to give me someone else who can help me since she is faili g and she then hung up. Clientele life can listen to the call if they want.. the call i received from ********** ,time was 13:19, date 03 May 2017. My number is ********** 961.. she left a very bad taste in my mouth. The funeral cover sounded good but the service was soo bad that i am not sure if i still would want to take it. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
