aA
annhein A
1 reviews | Active since Apr 2018
21 Jun 2021, 14:06
Very bad service from Clientele
We paid for a life policy for the past 14 years. Due to financial constraints I tried to cancel the policy with immediate effect, but they insist on 31 days notice. Terrible to think you paid all this time for nothing really and then they are not prepared to accommodate you with cancelling the policy immediately
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Replies (2)
Clientele Life's replyOfficial
21 Jun 2021, 14:55Dear Annemarie P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Jun 2021, 14:55
Official
Dear Annemarie P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Jun 2021, 09:18Dear Annemarie P, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have confirmed that the policy was cancelled on the 21st June and that the required 31 days’ notice is for the termination of the debit order. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Recovery Specialist Clientele Life
Clientele Life's reply23 Jun 2021, 09:18
Official
Dear Annemarie P, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have confirmed that the policy was cancelled on the 21st June and that the required 31 days’ notice is for the termination of the debit order. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Recovery Specialist Clientele Life