Very Bad Service and falsified information

So on the 25th of September 2024, I was walking in Ottery Mall and was stopped by a clientele agent, I was in a rush and told the guy I didn't have time to speak to him buy he was very persistent and said it would take just a few minutes for me to be able to get free vouchers, I again said to the guy I didn't have time and he kept on saying it takes only a few seconds, I then decided to listen to what he had to say, he explained about free vouchers u will get and mentioned some of the places u get the vouchers from, the quy then said he is going to sign me up so I can get the free vouchers, this took a few minutes and then he said in order for me to get the vouchers every month I have to pay R150, I told him I don't want to pay anything, he then said he will sign me up, once I have the vouchers I can ccl the deal anytime. I then realized after a few days that they were going to bill me and I sent an email on 7 October and told them to cancel the policy and only got a reply from them on the 23rd of October asking if I am sure I want to cancel and again I rep**** and said they should cancel it, on the 25th of October they took my money and when I enquired about a refund I was told no refund was due because I did not cxl within in 5 days of signing up and it takes 30 days to cxl, I explained what happened to Karabo a supervisor in the Clientele call centre and he said he was foinf to send it to an investigator as the agents in the malls are suppose to record the conversations with the clients and he would get back to me Monday 28th, on Monday a very arrogant Monica lady from investigations calls and say no sorry mam no refund, I requested a manager to call me as incorrect information was given to me twice now already by clientele staff and I was not happy about this and I said I would take matters further and this Monica lady was so arrogant, she kept saying it's fine u do that. I am also still waiting for a manager to call me and Karabo the supervisor is non existent...