Very bad service

Its very disappointing that when a client calls they can be on the queue for more than 20 minutes with no help before they can be assisted.<br> I have been calling this morning since 09:30 and was transferred to another consultant for 21:30 on the line with no help.<br> Taking into account that when one send an email it takes more than 2 days to get a feedback.<br> So one cant just call and get an instant feedback without having to to send an email.