MR
Maoto R
1 reviews | Active since Dec 2018
17 Jun 2021, 12:16
Very bad service
When I took funeral about 3 years ago,there was no full explanation about extended family members covered on the policy,in 2019 I wrote an email about clarification on age limit because I even explained to them that the reason i am taking this policy is because they were the only people who can cover people above 75 years,but now after I have been paying for so many years,they refuse to add my parents saying they are already over age,I only experienced this after they refused to bury my uncle as they were saying he is not appearing as an extended family member,so now I'm trying to correct that but now Clientele is denying me that opportunity to have my parents get a proper funeral after they pass away.
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Replies (2)
Clientele Life's replyOfficial
17 Jun 2021, 13:33Dear Maoto fraser R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2021, 13:33
Official
Dear Maoto fraser R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Jun 2021, 15:44Dear Maoto fraser R, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have ontacted you regarding the below dispute and explianed to you the reason why we are unable to assist with your request as there are restrictions.
We have also provided you with the diffrent channels where you can escalate your concerns for further assistance. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We have also provided you with the diffrent channels where you can escalate your concerns for further assistance. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply17 Jun 2021, 15:44
Official
Dear Maoto fraser R, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have ontacted you regarding the below dispute and explianed to you the reason why we are unable to assist with your request as there are restrictions.
We have also provided you with the diffrent channels where you can escalate your concerns for further assistance. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We have also provided you with the diffrent channels where you can escalate your concerns for further assistance. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist