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Elliot D
1 reviews | Active since Jul 2022
18 Jul 2022, 15:12
Very angry client.
Good day, I have been calling n email, for the past 2 months asking you people to cancel my funeral cover I no longer need it, and still you are deducting money from my account, am really tired now, can u please stop taking money from my account,I don't want to close my bank account because of your incompetence, and am not the only client who has this problem with your company, May you plz bring back all the money you stole from my account,I no longer have interest to do business with you anymore you are *******, really guys am tired of calling n email,It's time consuming.
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Replies (2)
Clientele Life's replyOfficial
18 Jul 2022, 18:09Dear Elliot D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply18 Jul 2022, 18:09
Official
Dear Elliot D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Jul 2022, 13:54Dear Elliot D,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delayed response and any inconvenience experienced. We confirm that the Clientele Funeral Dignity plan has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply19 Jul 2022, 13:54
Official
Dear Elliot D,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delayed response and any inconvenience experienced. We confirm that the Clientele Funeral Dignity plan has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life