Useless Life policy

Dear Lucinda C,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Maria MokhuabaneService Support Specialist Clientele Life

Dear Lucinda C,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  We have attempted to contact you again on the cell phone numbers provided to discuss and address your complaint, to no avail.  I hereby confirm that we are receiving your cash payments and they are being allocated accordingly – which ascertains that your policy is still active and cover is still provided. Furthermore, sms communication is being sent to your cellphone number as and when the payments are receipted. May you kindly refer to an email sent to the email address provided, for the required information in order to update your payment history on the Clientele App. We sincerely apologise for the misunderstanding and for any inconvenience that this may have caused you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Maria MokhuabaneService Support Specialist Clientele Life