aK
ayanda K
1 reviews | Active since Apr 2020
27 Feb 2025, 14:49
useless customer service
The worst ever customer service was signed up for their perk rewards thing, and at month's end the debit went off and I called them requesting a cancellation of the perk rewards 3 months later 2 debits went off and I called them again requesting the cancellation. The matter was meant to be investigated and the investigator made 1 attempt to contact me for the cancellation.
2 debits after I kept calling requesting for a cancellation and it was only "canceled yesterday " and they refuse to refund me my money,their customer care and retentions department is just useless
I will never take up any other thing from the company.
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Replies (3)
Clientele Life's replyOfficial
27 Feb 2025, 15:59Dear Ayanda K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply27 Feb 2025, 15:59
Official
Dear Ayanda K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
aK
ayanda K's updateReviewer Update
27 Feb 2025, 16:12@lindiwe mabizela I am still wating on the email comms with the telephone conversation
aK
ayanda K's update27 Feb 2025, 16:12
Reviewer Update
@lindiwe mabizela I am still wating on the email comms with the telephone conversation
Clientele Life's replyOfficial
28 Feb 2025, 11:39Dear ayanda K, Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Perks Plan.
Kindly note that the call recordings were emailed to you yesterday. As per our phone conversation, we have listened to the call recording from 02 January 2025, and it confirms that the consultant explained that the Perks plan was in a Lapsed status. It meant we couldn't carry out a cancellation. Therefore, you needed to contact us again after 5 to 7 days to cancel. The second call recording took place on 31 January 2025 where you spoke to a consultant and clearly explained that you wish to cancel the plan.
We acknowledge the fact that the consultant should have cancelled and we would like to apologise for that. The plan was only cancelled on February 26. If the premium that was supposed to be paid in February is successfully deducted, we will reimburse it. If you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Kindly note that the call recordings were emailed to you yesterday. As per our phone conversation, we have listened to the call recording from 02 January 2025, and it confirms that the consultant explained that the Perks plan was in a Lapsed status. It meant we couldn't carry out a cancellation. Therefore, you needed to contact us again after 5 to 7 days to cancel. The second call recording took place on 31 January 2025 where you spoke to a consultant and clearly explained that you wish to cancel the plan.
We acknowledge the fact that the consultant should have cancelled and we would like to apologise for that. The plan was only cancelled on February 26. If the premium that was supposed to be paid in February is successfully deducted, we will reimburse it. If you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Feb 2025, 11:39
Official
Dear ayanda K, Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Perks Plan.
Kindly note that the call recordings were emailed to you yesterday. As per our phone conversation, we have listened to the call recording from 02 January 2025, and it confirms that the consultant explained that the Perks plan was in a Lapsed status. It meant we couldn't carry out a cancellation. Therefore, you needed to contact us again after 5 to 7 days to cancel. The second call recording took place on 31 January 2025 where you spoke to a consultant and clearly explained that you wish to cancel the plan.
We acknowledge the fact that the consultant should have cancelled and we would like to apologise for that. The plan was only cancelled on February 26. If the premium that was supposed to be paid in February is successfully deducted, we will reimburse it. If you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Kindly note that the call recordings were emailed to you yesterday. As per our phone conversation, we have listened to the call recording from 02 January 2025, and it confirms that the consultant explained that the Perks plan was in a Lapsed status. It meant we couldn't carry out a cancellation. Therefore, you needed to contact us again after 5 to 7 days to cancel. The second call recording took place on 31 January 2025 where you spoke to a consultant and clearly explained that you wish to cancel the plan.
We acknowledge the fact that the consultant should have cancelled and we would like to apologise for that. The plan was only cancelled on February 26. If the premium that was supposed to be paid in February is successfully deducted, we will reimburse it. If you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life