USELESS CALL CENTRE
<p>This is my final attempt in getting my issue sorted out</p> <p>As this did happen again, even after i contacted clientele 3 times.</p> <p> </p> <p> </p> <p>i have 2 payments been debitted off my account for a plan i have with clientele.</p> <p>I'm not sure why it is been debitted off on 2 different dates. <br />i need them to be debitted both off - on the 1st of every month as i only get paid on the last day of the month.</p> <p>i need this to be rectified before this occurs again next month; in error & then i must be liable for the bounced debit order charge.</p> <p>I will not be held liable if that is the case at the end of September 2016.</p> <p>Please supply me with a reference no. for this communication to your custoemr care.</p> <p>Please also note this happened again in September - if you see my previous email was sent before September to avoid issues, but no-one came back to me, and the double debit happened again.</p> <p>Many Thanks</p> <p>NAME : Musawenkosi Madwe</p> <p>ID NUMBER: ********** 714084</p> <p>BANKING DETAILS: CAPITEC BANK</p> <p> ********** / ********** </p> <p>Please contact me to confirm any further details </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
We confirm having contacted you today to address your concerns.
As per discussion we have also addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of you application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
We would like to take this opportunity to sincerely apologise for any inconvenience caused and assure you this is not the level of service we aim to offer our clients.
Lastly we would like to thank you for deciding to entrust us with your support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
We confirm having contacted you today to address your concerns.
As per discussion we have also addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of you application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
We would like to take this opportunity to sincerely apologise for any inconvenience caused and assure you this is not the level of service we aim to offer our clients.
Lastly we would like to thank you for deciding to entrust us with your support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,