1 reviews | Active since Dec 2011
Useless call and no TCF concern
I got a useless call from clientele today thanking me for being a loyal client since 2013 but when asked if I can get a discount i am told to remove one of my family members so my premium can get lower . Now what advice is this ?the worst advice I have ever received from a financial institution . Sies and I also spoke a manager that said the same thing . They just upset my day cause firstly their call was pointless . Never thought I would need to explain what discount is to a institute like this . All insurance companies do this . Why after 6 years of me being a client can they not review my premium . I regret answering this call
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Dear Client
The matter was investigated and feedback provide regarding incorrect information provided by our sales representatives. We would like to apologise for the service received and that the matter has been escalated to the relevant management team to prevent this from perpetuating.
A way forward was discussed with you and you confirmed that you are satisfied with the feedback.
Thank you for providing us the opportunity to resolve the matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Dear Client
The matter was investigated and feedback provide regarding incorrect information provided by our sales representatives. We would like to apologise for the service received and that the matter has been escalated to the relevant management team to prevent this from perpetuating.
A way forward was discussed with you and you confirmed that you are satisfied with the feedback.
Thank you for providing us the opportunity to resolve the matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department