1 reviews | Active since Apr 2017

03 Mar 2025, 14:52

Useless

I CLEARLY, CLEARLY, CLEARLY, CLEARLY, CLEARLY, CLEARLY remember a Clientele "marketing" lady calling me and confirming that my personal details were deleted from their systems after being bombarded by spam from this company. I have not been on any insurance company websites, i have not provided my number to anyone dealing in insurance but low and behold, i am getting stupid BOT calls trying to sell me life insurance. So CLEARLY Clientele **** through their teeth when they told me that my details were deleted.

Its off to the ombudsman again.....

0
Replies (3)
's update03 Mar 2025, 14:53
Reviewer Update
The **** is not a swear word, its the work "L_I_E_D".
Clientele Life
Clientele Life's reply03 Mar 2025, 15:15
Official
Dear Gavin G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply04 Mar 2025, 09:58
Official
Dear Gavin G,  As requested, we have removed your details from our database.  Please note that other companies who receive their information through the same channels may have your details, and you could still be contacted for other promotional campaigns. Therefore, to prevent this from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  Please note that you can also follow the below steps to Opt-Out:  Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to Opt-out of receiving marketing content.  It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt-out by clicking the following link: https://dmasa.org/page/register-opt-out-service  We would like to apologize for the inconvenience this has caused you.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely,
  
 Judith Mboweni
Service Support Specialist
Clientele Life