MM
Murida M
1 reviews | Active since Jan 2024
19 Feb 2025, 16:34
Urgent POPIA Violation and Ongoing Security Concern – Immediate Action Required
Dear Clientele Team,
I am writing to express my deep concern regarding a serious issue with the Clientele mobile app, which has been ongoing for the past five days. My account is currently displaying another individual's policy documents and full identity details, which are being mistakenly linked to my profile. This breach of personal information is both alarming and a clear violation of the Protection of Personal Information Act (POPIA).
Despite my repeated attempts to have this matter resolved, the issue remains unresolved, and this individual’s sensitive information continues to be visible in my account. This situation is highly concerning and raises significant doubts about the security and protection of my own personal data on your platform.
Given the severity of the violation, I would like to ask:
How sure are you that my personal policy and identity are fully protected within the Clientele mobile app? What immediate steps are being taken to address this breach and prevent similar incidents in the future? I trust that Clientele values the privacy and security of its customers and will treat this matter with the urgency it deserves. Please provide me with an update on the resolution of this issue as soon as possible.
Thank you for your prompt attention to this matter.
Sincerely,
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
20 Feb 2025, 08:14Dear Murida M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply20 Feb 2025, 08:14
Official
Dear Murida M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
MM
Murida M's updateReviewer Update
20 Feb 2025, 08:26Dear Lindiwe Mabizela,
Thank you for your response. However, I am still extremely concerned about the ongoing situation regarding the exposure of another individual’s personal information on my Clientele account.
While I appreciate your acknowledgment of the issue, the lack of urgency in addressing this serious violation is deeply troubling. It has now been five days without resolution, and this breach of personal information remains visible on my account.
This delay and lack of effective communication are not acceptable, especially considering the sensitive nature of the data involved and the clear violation of the Protection of Personal Information Act (POPIA).
This delay and lack of effective communication are not acceptable, especially considering the sensitive nature of the data involved and the clear violation of the Protection of Personal Information Act (POPIA).
I must emphasize that the security of my personal data is paramount, and I expect immediate and concrete steps to be taken to resolve this matter. Merely escalating the issue without a clear action plan or timeline for resolution does not instill confidence in the handling of this situation.
Please provide an update with the specific actions being taken, a timeline for resolution, and confirmation that my personal data is now secure. I expect a prompt response and an expedited solution to ensure this is resolved without further delay.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely
MM
Murida M's update20 Feb 2025, 08:26
Reviewer Update
Dear Lindiwe Mabizela,
Thank you for your response. However, I am still extremely concerned about the ongoing situation regarding the exposure of another individual’s personal information on my Clientele account.
While I appreciate your acknowledgment of the issue, the lack of urgency in addressing this serious violation is deeply troubling. It has now been five days without resolution, and this breach of personal information remains visible on my account.
This delay and lack of effective communication are not acceptable, especially considering the sensitive nature of the data involved and the clear violation of the Protection of Personal Information Act (POPIA).
This delay and lack of effective communication are not acceptable, especially considering the sensitive nature of the data involved and the clear violation of the Protection of Personal Information Act (POPIA).
I must emphasize that the security of my personal data is paramount, and I expect immediate and concrete steps to be taken to resolve this matter. Merely escalating the issue without a clear action plan or timeline for resolution does not instill confidence in the handling of this situation.
Please provide an update with the specific actions being taken, a timeline for resolution, and confirmation that my personal data is now secure. I expect a prompt response and an expedited solution to ensure this is resolved without further delay.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely
Clientele Life's replyOfficial
20 Feb 2025, 13:45Dear Murida M,
Thank you for contacting us.
Please be advised that we have sent your concerns to our Market Conduct team for review. A member of the team will be in touch with you to discuss the findings.
We appreciate you taking the time to notify us, and we recognise how serious the situation is. To conduct a comprehensive inquiry, kindly give our Market Conduct team some time.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply20 Feb 2025, 13:45
Official
Dear Murida M,
Thank you for contacting us.
Please be advised that we have sent your concerns to our Market Conduct team for review. A member of the team will be in touch with you to discuss the findings.
We appreciate you taking the time to notify us, and we recognise how serious the situation is. To conduct a comprehensive inquiry, kindly give our Market Conduct team some time.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
MM
Murida M's updateReviewer Update
21 Feb 2025, 12:36Dear Lindiwe Mabizela,
I hope this message finds you well.
After careful consideration and due to the lack of timely feedback and service regarding my concerns, I have decided to cancel my policies with Clientele Life, effective immediately. I have been patient, but the ongoing delays and lack of communication have led me to this decision.
I hope this message finds you well.
After careful consideration and due to the lack of timely feedback and service regarding my concerns, I have decided to cancel my policies with Clientele Life, effective immediately. I have been patient, but the ongoing delays and lack of communication have led me to this decision.
I request that you process the cancellation of my policies and confirm this in writing by close of business today. If I do not receive confirmation by the end of the day, I will consider this matter unresolved and take further steps accordingly.
Furthermore, I feel compelled to highlight that Clientele Life’s failure to adhere to the Protection of Personal Information Act (POPIA) raises serious concerns. I strongly advise others to reconsider engaging with your company, as your non-compliance with legal privacy regulations is troubling and undermines consumer trust.
Please let me know if any further information is required from my side to complete this request.
Thank you for your prompt attention to this matter.
Yours sincerely,
M
M
MM
Murida M's update21 Feb 2025, 12:36
Reviewer Update
Dear Lindiwe Mabizela,
I hope this message finds you well.
After careful consideration and due to the lack of timely feedback and service regarding my concerns, I have decided to cancel my policies with Clientele Life, effective immediately. I have been patient, but the ongoing delays and lack of communication have led me to this decision.
I hope this message finds you well.
After careful consideration and due to the lack of timely feedback and service regarding my concerns, I have decided to cancel my policies with Clientele Life, effective immediately. I have been patient, but the ongoing delays and lack of communication have led me to this decision.
I request that you process the cancellation of my policies and confirm this in writing by close of business today. If I do not receive confirmation by the end of the day, I will consider this matter unresolved and take further steps accordingly.
Furthermore, I feel compelled to highlight that Clientele Life’s failure to adhere to the Protection of Personal Information Act (POPIA) raises serious concerns. I strongly advise others to reconsider engaging with your company, as your non-compliance with legal privacy regulations is troubling and undermines consumer trust.
Please let me know if any further information is required from my side to complete this request.
Thank you for your prompt attention to this matter.
Yours sincerely,
M
M
Clientele Life's replyOfficial
24 Feb 2025, 15:05Dear Murida M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the policies and the cancellation of the debit order process was confirmed and the escalation process was sent to your cell number
We would like to apologise for any inconvenience caused in this regard.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply24 Feb 2025, 15:05
Official
Dear Murida M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback.
You requested to cancel the policies and the cancellation of the debit order process was confirmed and the escalation process was sent to your cell number
We would like to apologise for any inconvenience caused in this regard.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct