1 reviews | Active since May 2019
Urgent Issue with Unauthorized Deduction – Immediate Resolution Required
I am writing this on behalf of my aunt, Ms. Nolungile Ndumdum, who has been unfairly charged R576.00 by Clientèle under the description: CLIENTELE ***, ***.
We demand a prompt resolution to this matter as it appears to be an unauthorized or unexplained deduction. If this issue is not resolved, we reserve the right to take further action, including but not limited to:
Consumer Protection Act (CPA) Section 19: Ensuring the right to fair and transparent dealings. National Credit Act (NCA): Addressing unauthorized deductions and disputing transactions without valid consent. Section 45 of the CPA: Raising the matter to the National Consumer Tribunal for unfair practices. This deduction has caused significant distress, and it is imperative that Clientèle provides clarity and a refund, where applicable.
To expedite resolution, Clientèle can contact me directly at ***. Alternatively, if a Xhosa-speaking representative is available, they can contact Ms. Nolungile Ndumdum at ***.
Failure to respond or address this promptly will leave us no choice but to escalate the matter through legal and regulatory channels.
We trust that Clientèle values its customers enough to resolve this issue swiftly and transparently.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with the policy owner to provide the necessary feedback.
She has requested to cancel the policy, the cancellation of the debit order was explained and the escalation process was sent to her cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with the policy owner to provide the necessary feedback.
She has requested to cancel the policy, the cancellation of the debit order was explained and the escalation process was sent to her cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct