Urgent Complaint Regarding *****ulent Activity by Clientèle Sales Agent

Subject: Urgent Complaint Regarding *****ulent Activity by Clientèle Sales Agent

I wish to report *****ulent activity by a Clientèle sales agent, Jordan Mathebula, who was at Festival Mall with other team members on 14 November. I was approached twice by him. The first time, I declined, but the second time he assured me it was not about insurance and that he was only distributing Clientèle T-shirts. Despite my refusal, he insisted he needed my ID number and cellphone number to show Head Office who had collected the T-shirts. Trusting this explanation, I provided my details.

On 24 November, I discovered money had been debited from my account without my knowledge. Upon contacting Capitec and Clientèle, I was informed that Jordan had registered a policy in my name and approved the debit without my consent. Other Clientèle sales agents confirmed that brokers can, in some cases, complete registration and accept debit mandates using only the client’s ID and cellphone number. My concern is the potential number of clients who may have been signed up *****ulently and the financial and reputational harm this causes to both clients and the company. I have submitted a formal complaint and expect proper action to be taken against Jordan Mathebula for this *****ulent conduct. My policy number is ***.

Additionally, I have already contacted the Market Conduct Department via email, but I still have not received any acknowledgement or response from them. This lack of communication from both departments is concerning, especially given the seriousness of the matter involving *****ulent activity conducted without my consent. As the matter has now been forwarded to Market Conduct, I kindly request the following:

1. Confirmation that my complaint has been officially logged in their system.

2. A case reference number, if one has already been created.

3. An update on the progress of the investigation, considering the urgency and seriousness of the ***** involved.

4. Confirmation, if possible, that Market Conduct has begun reviewing my case.

5. A direct contact number for the Market Conduct Department, as they have not been responding to emails and I would like to follow up telephonically. While I will continue following up directly with Market Conduct at ***, I would greatly appreciate any assistance your office can provide in ensuring that the matter is attended to urgently. I also sent several of my emails to the address that was provided by the call centre: ***.