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NM
Ntombikayise M

1 reviews | Active since Aug 2025

12 Mar 2026, 12:48

Urgent Complaint Against Clientele for Unauthorized Debit

Dear HelloPeter Team,

I would like to formally expose and seek urgent assistance regarding Clientele. On 13/02/26. I was approached by their representatives at a mall, where I provided them with my details. Without my consent or proper explanation of the product, they debited R170 from my business account. I never agreed to this transaction, and I have repeatedly requested a refund, yet they have refused. This unauthorized debit has left me financially burdened, as I now need to restore funds to my business account.

I kindly urge HelloPeter to investigate this matter and assist in ensuring that Clientele is held accountable for their actions. I never consented, and this is unjust. I will appreciate if they can credit my account. Ms NO Mini (previously Mpofu). Capitec account number is ***. I decided to close the business account that was debited.

Thank you for your immediate attention to this serious issue.

Regards, Ntombikayise Mpofu Contact number:- ***

0
Replies (4)
Clientele Life
Clientele Life's reply12 Mar 2026, 13:39
Official
Dear Ntombikayise M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply16 Mar 2026, 13:53
Official
Dear Ntombikayise M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct
NM
Ntombikayise M's update16 Mar 2026, 15:01
Reviewer Update
It’s fine you can block me. But I will use other avenues to expose you. You robing poor people.
Clientele Life
Clientele Life's reply16 Mar 2026, 15:02
Official
Dear Ntombikayise M, Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. As discussed with our Investigator Skhumbuzo Mbele, the escalation process was sent to your cell number. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. 
 
 The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.    Any determination made by the office of the Independent Arbitrator is final and binding on the Company. 
  We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Regards,

Market Conduct