EB
Emmerentia B
1 reviews | Active since Dec 2022
15 Dec 2022, 19:36
Upset and Unhappy Client
It is the worst company that I ever joined for a funeral policy. They deduct the monthly premium from my account twice a month. They deduct more than they are suppose to. The consultant are rude. They do not have any customer service and when you speak to their superior it is a waste of time. They never get back to you. I have left numerous messages and made several calls still Clientele is deducting money from my account like it is their bank account. I regret the day I decided to join Clientele . If it was not for the money I will loose than I would have cut my loses.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
19 Dec 2022, 10:36Dear Emmerentia B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply19 Dec 2022, 10:36
Official
Dear Emmerentia B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Dec 2022, 11:58Dear Emmerentia B We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers ending with 9583 resulted in no success at 09h01 & 11h48 and there is no option to leave a message.
Furthermore, I confirm that a resubmission was raised on the 15th of November 2022 but was also reversed.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Our attempt to contact you on the numbers ending with 9583 resulted in no success at 09h01 & 11h48 and there is no option to leave a message.
Furthermore, I confirm that a resubmission was raised on the 15th of November 2022 but was also reversed.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Clientele Life's reply20 Dec 2022, 11:58
Official
Dear Emmerentia B We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers ending with 9583 resulted in no success at 09h01 & 11h48 and there is no option to leave a message.
Furthermore, I confirm that a resubmission was raised on the 15th of November 2022 but was also reversed.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Our attempt to contact you on the numbers ending with 9583 resulted in no success at 09h01 & 11h48 and there is no option to leave a message.
Furthermore, I confirm that a resubmission was raised on the 15th of November 2022 but was also reversed.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance