KT
Karabo T
1 reviews | Active since Oct 2023
06 Oct 2025, 14:38
***** upon the elderly!
I am extremely disappointed and feel deceived by Clientele Perks. My aunt was misled into signing up for their program under false pretenses, and without her consent, they have deducted money from her bank account. The lack of transparency and blatant disregard for customer consent is appalling. She asked more than once if money would be deducted, the consultant said no, kindly refund her money as this unacceptable!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
06 Oct 2025, 14:43 Dear Karabo T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply06 Oct 2025, 14:43
Official
Dear Karabo T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
06 Oct 2025, 14:49 Dear Karabo T,
We are unable to search for the policy with the email address and contact numbers you provided with.
kindly provide us with the Policy number / Reference number or correct contact numbers in order for us to be able to find the policy.
Yours sincerely,
Market Conduct
We are unable to search for the policy with the email address and contact numbers you provided with.
kindly provide us with the Policy number / Reference number or correct contact numbers in order for us to be able to find the policy.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply06 Oct 2025, 14:49
Official
Dear Karabo T,
We are unable to search for the policy with the email address and contact numbers you provided with.
kindly provide us with the Policy number / Reference number or correct contact numbers in order for us to be able to find the policy.
Yours sincerely,
Market Conduct
We are unable to search for the policy with the email address and contact numbers you provided with.
kindly provide us with the Policy number / Reference number or correct contact numbers in order for us to be able to find the policy.
Yours sincerely,
Market Conduct
Best regards,
KT
Karabo T's updateReviewer Update
06 Oct 2025, 15:04Her I.D number is ***, we don't have a ref or policy number as there shouldn't be a policy to being with, her names are Matshediso Evodia Ntjatje and her number is ***
KT
Karabo T's update06 Oct 2025, 15:04
Reviewer Update
Her I.D number is ***, we don't have a ref or policy number as there shouldn't be a policy to being with, her names are Matshediso Evodia Ntjatje and her number is ***
Clientele Life's replyOfficial
06 Oct 2025, 15:08Dear Karabo T,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply06 Oct 2025, 15:08
Official
Dear Karabo T,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's replyOfficial
06 Oct 2025, 16:07Dear Karabo T,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Best regards,
Clientele Life's reply06 Oct 2025, 16:07
Official
Dear Karabo T,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Best regards,