************* very disappointed!!

I am really unhappy with how Clientele is treating me and I am a client of them for 10 years. I received a cash back in July 2012 which was my 6 months no claim benefit. Late that year in October 2012 I requested to cancel my life cover, but reinstated 2 months after that in December the same year. So after 6 years I called them back and talked to different agents and and were kept for so long on hold all of them give me different answers. I called again the 31 January 2018 and spoke to a different lady and she called me Today 1 February 2018 with a different story which is that my life cover collapsed for the first 5 years because according to her I did not pay 2 months in 2012 . I could not believe because they debit every month for the last 6 years and I did not received any cash back from them. How is this possible. My current premium were from 2012 to 2018 between R250-R399 per month and this is so unfair to inform me that i won't received any thing and after all that they informed now that they accidently paid me R800 to much in 2012, which is after 5years. I feel something is not right and very *************. Cant believe because I am dealing with such a big name company. I will not leave it here...