FN
Fumani N
1 reviews | Active since May 2020
27 Jul 2021, 09:10
************* promotions
Good morning I have a big problem with clientele. They go around telling people they have active vouchers to be redeemed on retail outlets. I gave them my information and they gave me their phone to sign up as soon as I saw that I had to pay a premium I denied and walk away couple of minutes later I saw an activation of a debit order and I declined it and then recently on the 23rd of July they debited which it happened without my consent this is actually ********** please I need your help and my money back
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 Jul 2021, 09:28Dear Fumani N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jul 2021, 09:28
Official
Dear Fumani N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
FN
Fumani N's updateReviewer Update
27 Jul 2021, 09:54Thank you please do so because even when I call your offices no one is replying even during office hours the number is ***
FN
Fumani N's update27 Jul 2021, 09:54
Reviewer Update
Thank you please do so because even when I call your offices no one is replying even during office hours the number is ***
Clientele Life's replyOfficial
27 Jul 2021, 12:21Dear Fumani N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the query at hand. Furthermore we have confirmed the turnaround time for the grace refund due to you upon confirmation of a successful debit order.
Kindly note that no further debits will go off your account as the policy has been successfully cancelled.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the query at hand. Furthermore we have confirmed the turnaround time for the grace refund due to you upon confirmation of a successful debit order.
Kindly note that no further debits will go off your account as the policy has been successfully cancelled.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply27 Jul 2021, 12:21
Official
Dear Fumani N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the query at hand. Furthermore we have confirmed the turnaround time for the grace refund due to you upon confirmation of a successful debit order.
Kindly note that no further debits will go off your account as the policy has been successfully cancelled.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the query at hand. Furthermore we have confirmed the turnaround time for the grace refund due to you upon confirmation of a successful debit order.
Kindly note that no further debits will go off your account as the policy has been successfully cancelled.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life