MM
Masehla M
1 reviews | Active since Mar 2014
30 Aug 2022, 12:45
************* Insurances
I am very disappointed with Clientele, they paid out a funeral policy to my late grand mother who past away in 2013. they still kept her as a beneficiary for the next 8 years. I mean you do not review your policies??? I was told to open a late estate in her name, Now they need it in my grand fathers name???? I am completely disappointed in the service I received.... NOW ITS A DIFFERENT STORY. this is unacceptable for such a big insurance company. I WANT THIS SORTED....ASAP
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Replies (3)
Clientele Life's replyOfficial
30 Aug 2022, 15:34Dear Masehla M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply30 Aug 2022, 15:34
Official
Dear Masehla M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
MM
Masehla M's updateReviewer Update
30 Aug 2022, 16:25If you listen to all the calls I made in the beginning, you will hear a lady explaining what documents I need to supply, I remember I verified if the late estate should be for the beneficiary and not the principal member.
I need this to be sorted first thin in the morning, your premiums were paid monthly and you had to see the deceased spouse was the beneficiary as well ... you need to educate your clients and do health checks on your accounts. you deal with peoples money, you must apply necessary precautions and strict mandates, mostly educate you staff as you will are mostly misled due to the lack of knowledge from your employees.
I need this to be sorted first thin in the morning, your premiums were paid monthly and you had to see the deceased spouse was the beneficiary as well ... you need to educate your clients and do health checks on your accounts. you deal with peoples money, you must apply necessary precautions and strict mandates, mostly educate you staff as you will are mostly misled due to the lack of knowledge from your employees.
MM
Masehla M's update30 Aug 2022, 16:25
Reviewer Update
If you listen to all the calls I made in the beginning, you will hear a lady explaining what documents I need to supply, I remember I verified if the late estate should be for the beneficiary and not the principal member.
I need this to be sorted first thin in the morning, your premiums were paid monthly and you had to see the deceased spouse was the beneficiary as well ... you need to educate your clients and do health checks on your accounts. you deal with peoples money, you must apply necessary precautions and strict mandates, mostly educate you staff as you will are mostly misled due to the lack of knowledge from your employees.
I need this to be sorted first thin in the morning, your premiums were paid monthly and you had to see the deceased spouse was the beneficiary as well ... you need to educate your clients and do health checks on your accounts. you deal with peoples money, you must apply necessary precautions and strict mandates, mostly educate you staff as you will are mostly misled due to the lack of knowledge from your employees.
Clientele Life's replyOfficial
01 Sept 2022, 11:54Dear Masehla Mphela,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply01 Sept 2022, 11:54
Official
Dear Masehla Mphela,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Nkonzo Masimula) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department