MM
Mandla M
1 reviews | Active since Mar 2021
30 Mar 2021, 16:11
Unthorization of debit order
Hi peter am Mandla Mnisi my I'd is *** and my contact number is ***/*** i was force to join clientel policy with peer pressure by the clientele agencies saying to me I must join the policy I will get a lum sum of money and they won't deduct my money on my bank account.so I would like to cancel the policy and I would like to be refunded my money back which is 291,because right now am not financially stable so cannot afford the policy at this moments.and I have try to call the landlines but I could not get help, which result me to cancel my bank account because of this unthorization of debit order.so your responded and help would be great now thank you.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
31 Mar 2021, 10:47Dear Mandla M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply31 Mar 2021, 10:47
Official
Dear Mandla M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
31 Mar 2021, 11:33Dear Mandla M Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and that the policy in qauestion has now been cancelled. You confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Clientele Life's reply31 Mar 2021, 11:33
Official
Dear Mandla M Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and that the policy in qauestion has now been cancelled. You confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life