1 reviews | Active since Jun 2024
Unsuccessful cancellation of policy
I received a call today morning from on of their agent and offered me a clientele perks policy which i first refused till he convinced ke into taking the policey claiming that i should try the free voucher, i will not be debted unril next month on the 25th and that i can cancel at anytime . He then asked for my details claiming it's part if the process and that it will be used to bill me on the 25th of July after that he sent a message that he said i should approve quickly before it expires. After i have approved i noticed it was a debit order and i can not stop it nor do anything about it. I called clientele to cancel the policy then I was directed to WhatsApp and when I got to WhatsApp I was redirected to call them again, I then emailed them and they rep**** stating that i should call client customer service again. Yoh, I'm not happy and now I will billed for a service that I don't want and don't need.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support Team Leader
Clientele Life
