PM
Pulane M

1 reviews | Active since Jun 2024

25 Jun 2024, 13:21

Unsuccessful cancellation of policy

I received a call today morning from on of their agent and offered me a clientele perks policy which i first refused till he convinced ke into taking the policey claiming that i should try the free voucher, i will not be debted unril next month on the 25th and that i can cancel at anytime . He then asked for my details claiming it's part if the process and that it will be used to bill me on the 25th of July after that he sent a message that he said i should approve quickly before it expires. After i have approved i noticed it was a debit order and i can not stop it nor do anything about it. I called clientele to cancel the policy then I was directed to WhatsApp and when I got to WhatsApp I was redirected to call them again, I then emailed them and they rep**** stating that i should call client customer service again. Yoh, I'm not happy and now I will billed for a service that I don't want and don't need.

0
Replies (2)
Clientele Life
Clientele Life's reply25 Jun 2024, 13:39
Official
Dear Pulane M, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                
Yours sincerely,
 
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply25 Jun 2024, 15:21
Official
Dear Pulane M,
 
At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised. 
 
As per our  discussion, the necessary feedback has been provided on the 25th June and also  your request to cancel has been processed. 
 
Furthermore , I have confirmed that no debit order will be raised in the month of July.. 
 
I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. 
 
Vusumuzi Dlamini 
Services Recovery Specialist 
Clientele Life