cA
clifford A
1 reviews | Active since May 2016
14 Jul 2020, 09:41
Unsolicited sales presentations.
I received an automated voice marketing call. Blocked the number and received another call 2 minutes later. I have not enquired/ requested about any services from Clientele Life, but regularly get these irritating automated voice marketing calls. I have sent them an email to permanently remove my details from their systems. No response, except the standard autoreply.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
14 Jul 2020, 11:38Dear clifford A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Clientele Life's reply14 Jul 2020, 11:38
Official
Dear clifford A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
15 Jul 2020, 10:08Dear Clifford A, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply15 Jul 2020, 10:08
Official
Dear Clifford A, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our response to the matter refers:
On the outset we would like to take this moment to apologize for any inconvenience caused in this regard, however we assure you that this is not the level of service e aim to offer our clients.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
cA
clifford A's updateReviewer Update
15 Jul 2020, 13:26 Hi,Thank you for the response.You have not addressed my one complaint, why I was called twice within 2 minutes?And I am registered with www.dmasa.org. So I am not sure why Clientele still contacts me!!!!!!
cA
clifford A's update15 Jul 2020, 13:26
Reviewer Update
Hi,Thank you for the response.You have not addressed my one complaint, why I was called twice within 2 minutes?And I am registered with www.dmasa.org. So I am not sure why Clientele still contacts me!!!!!!
cA
clifford A's updateReviewer Update
04 Nov 2020, 14:25Hi
I received 3 voice mail marketing calls today.
This means that the promise on 15 July 2010 to delete my details, never happened.
This is pathetic. I will share this post on social media.
I need proof that my details are deleted.
I received 3 voice mail marketing calls today.
This means that the promise on 15 July 2010 to delete my details, never happened.
This is pathetic. I will share this post on social media.
I need proof that my details are deleted.
cA
clifford A's update04 Nov 2020, 14:25
Reviewer Update
Hi
I received 3 voice mail marketing calls today.
This means that the promise on 15 July 2010 to delete my details, never happened.
This is pathetic. I will share this post on social media.
I need proof that my details are deleted.
I received 3 voice mail marketing calls today.
This means that the promise on 15 July 2010 to delete my details, never happened.
This is pathetic. I will share this post on social media.
I need proof that my details are deleted.
cA
clifford A's updateReviewer Update
29 Dec 2020, 11:01Despite promises from Clientele life to have my details removed, I am still getting those irritating voicemail marketing calls. This needs to stop, with immediate effect!
If not, then I will open a case with SAPS and pursue legal action.
If not, then I will open a case with SAPS and pursue legal action.
cA
clifford A's update29 Dec 2020, 11:01
Reviewer Update
Despite promises from Clientele life to have my details removed, I am still getting those irritating voicemail marketing calls. This needs to stop, with immediate effect!
If not, then I will open a case with SAPS and pursue legal action.
If not, then I will open a case with SAPS and pursue legal action.