JO
Jacinda O
1 reviews | Active since Feb 2019
14 Jul 2025, 15:54
Unsolicited Robocalls from Clientèle Life – No Consent Given
I am receiving repeated cold calls from what appears to be an AI or automated voice system (robocall) on behalf of Clientèle Life. These calls are completely unsolicited — I have never given permission to be contacted or agreed to be on any marketing database for Clientèle Life.
It's incredibly frustrating to be contacted by an automated system with no clear way to opt out or speak to a real person. I value my privacy and expect Clientèle Life to comply with South African data protection laws, including the POPI Act.
I request that Clientèle Life immediately remove my number from all marketing and calling lists and confirm that this has been done.
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Replies (2)
Clientele Life's replyOfficial
14 Jul 2025, 15:57 Dear Jacinda O ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply14 Jul 2025, 15:57
Official
Dear Jacinda O ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's replyOfficial
18 Jul 2025, 11:26Dear Jacinda O,
We acknowledge receipt of your complaint, and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
Accordingly, and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
We trust you find the above in order, however, should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
We acknowledge receipt of your complaint, and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
Accordingly, and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
We trust you find the above in order, however, should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply18 Jul 2025, 11:26
Official
Dear Jacinda O,
We acknowledge receipt of your complaint, and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
Accordingly, and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
We trust you find the above in order, however, should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
We acknowledge receipt of your complaint, and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
Accordingly, and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
We trust you find the above in order, however, should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct