JS
Juan S
1 reviews | Active since Aug 2010
07 Dec 2022, 08:25
Unsolicited phone calls
I have been constantly harassed by unsolicited phone calls. Your call center agents are friendly at first, but when I ask where you are getting my number, they get defensive or aggressive. The last agent I spoke to, Happiness Mkizi, after asking them to remove my number from your system, put the phone down in my ear. Get some ****ing manners! Do not ever contact me again!
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Replies (2)
Clientele Life's replyOfficial
07 Dec 2022, 11:28Dear Juan S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Dec 2022, 11:28
Official
Dear Juan S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Dec 2022, 12:35Dear Juan S
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner in which you were treated. This is not the type of service we aim to provide to our clients.. The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. As requested your information has been removed from our database. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner in which you were treated. This is not the type of service we aim to provide to our clients.. The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. As requested your information has been removed from our database. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Clientele Life's reply08 Dec 2022, 12:35
Official
Dear Juan S
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner in which you were treated. This is not the type of service we aim to provide to our clients.. The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. As requested your information has been removed from our database. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner in which you were treated. This is not the type of service we aim to provide to our clients.. The matter has been escalated to the management team and corrective steps have been taken to prevent this from happening again. Our compliance department was in contact with you and you acknowledge the feedback. As requested your information has been removed from our database. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct