FK
Farhaan K
1 reviews | Active since Mar 2018
05 Aug 2021, 12:07
Unsolicited Marketing (SPAM) Calls
Despite opting my mobile number out via the DMA National OPT OUT Database and the Clientele website and emailing your support services on the 16 and 21 of July I still receive unsolicited marketing, ie SPAM phone calls on a daily basis from the following numbers +***2 ; +***8 ; +***9 ; +***2 ; +***9 ; +***1 ; +***1 ; +***3 ; +***8.
Kindly inform your customer service/marketing teams to cease calling me immediately and to remove my mobile number from the calling list.
Secondly, kindly note that I have reported the matter to the National Consumer Commission as warned in my email last year.
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Replies (2)
Clientele Life's replyOfficial
05 Aug 2021, 13:32Dear Farhaan ali K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Aug 2021, 13:32
Official
Dear Farhaan ali K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Sept 2021, 15:55Dear Matthew F, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Kindly note that you can also follow the below steps to Opt Out: Step 1: Go to www.clientele.co.za and click on the search button. Step 2: Type in “Opt Out” and select “Clientele Communication” Step 3: Follow the prompts to opt out of receiving marketing content. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Kindly note that you can also follow the below steps to Opt Out: Step 1: Go to www.clientele.co.za and click on the search button. Step 2: Type in “Opt Out” and select “Clientele Communication” Step 3: Follow the prompts to opt out of receiving marketing content. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2021, 15:55
Official
Dear Matthew F, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Kindly note that you can also follow the below steps to Opt Out: Step 1: Go to www.clientele.co.za and click on the search button. Step 2: Type in “Opt Out” and select “Clientele Communication” Step 3: Follow the prompts to opt out of receiving marketing content. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Kindly note that you can also follow the below steps to Opt Out: Step 1: Go to www.clientele.co.za and click on the search button. Step 2: Type in “Opt Out” and select “Clientele Communication” Step 3: Follow the prompts to opt out of receiving marketing content. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life