BL
Ben L
1 reviews | Active since Aug 2019
03 Jun 2020, 15:17
Unsolicited marketing. Contravention of POPI act.
Non-stop unsolicited automated marketing calls during the day. Have my personal data in contravention of POPI act. I have never done business with them and never will as they do not care about privacy.
When will you learn?
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
05 Jun 2020, 14:27Dear Ben L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Jun 2020, 14:27
Official
Dear Ben L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Jun 2020, 07:47Dear Ben L,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. As per your request, we have removed your details from our database, please note that the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply08 Jun 2020, 07:47
Official
Dear Ben L,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. As per your request, we have removed your details from our database, please note that the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Shanitha Hanuman
Service Support Supervisor