TP
Tyrone P
1 reviews | Active since Jan 2025
18 Feb 2025, 08:14
Unsolicited Marketing Calls – Explain How You Got My Details & Stop Immediately!
I am beyond frustrated with Clientele for repeatedly contacting me with unsolicited marketing calls, despite never providing my consent. I am not alone in this – many others have complained about the same invasive and disruptive behavior.
I demand an immediate explanation as to how you obtained my contact details and why I am being targeted with these calls. Under the Protection of Personal Information Act (POPIA), you are required to lawfully collect and process personal data. If my information was obtained without my consent or shared improperly, this is a serious violation.
I have now formally requested that my details be removed from your marketing database.
However, I want written confirmation that this has been actioned and a clear response on how my information was acquired. If this is not addressed promptly, I will escalate this matter to the Information Regulator and the National Consumer Commission (NCC).
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
18 Feb 2025, 08:25Dear Tyrone P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply18 Feb 2025, 08:25
Official
Dear Tyrone P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
18 Feb 2025, 09:01Dear Tyrone P,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Kindly note that you can also follow the below steps to Opt Out:
Step 1: Go to www.clientele.co.za and click on the search button.
Step 2: Type in “Opt Out” and select “Clientele Communication”
Step 3: Follow the prompts to opt out of receiving marketing content.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Services Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply18 Feb 2025, 09:01
Official
Dear Tyrone P,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions.
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.
Kindly note that you can also follow the below steps to Opt Out:
Step 1: Go to www.clientele.co.za and click on the search button.
Step 2: Type in “Opt Out” and select “Clientele Communication”
Step 3: Follow the prompts to opt out of receiving marketing content.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Services Support Specialist
Clientele Life
Clientele Life
TP
Tyrone P's updateReviewer Update
18 Feb 2025, 09:10Dear Lindiwe Mabizela and Services Support Specialist,
Thank you for your replies. However, I must reiterate that my concerns remain unresolved. Let me clarify my position clearly:
- Specific Source of My Information : While I appreciate the general explanation provided regarding how Clientele Life acquires data, it does not address my specific request to know how you obtained my personal information . I have never consented to receive marketing communications from your company or any of your partners. Under the Protection of Personal Information Act (POPIA), I am entitled to an explicit explanation of how my details were acquired. Please provide this information as soon as possible.
- Immediate Cessation of Contact : Your unsolicited marketing calls have caused significant disruption and frustration in my life. This issue has taken up far too much of my time, and I no longer wish to engage in further steps such as opting out via your website or registering on additional lists. It is your responsibility to ensure that my contact details are fully removed from all databases associated with your organization and its partners.
- Confirmation of Removal : I require written confirmation that my details have been permanently deleted from your marketing systems and those of your suppliers/partners. Additionally, please confirm that none of your affiliates will attempt to contact me again for marketing purposes.
- Future Action : If these requests are not addressed promptly and satisfactorily, I will proceed to escalate this matter to the Information Regulator and the National Consumer Commission (NCC). I trust that you understand the seriousness of this situation and will act accordingly.
I look forward to receiving a comprehensive resolution to my complaint without delay.
TP
Tyrone P's update18 Feb 2025, 09:10
Reviewer Update
Dear Lindiwe Mabizela and Services Support Specialist,
Thank you for your replies. However, I must reiterate that my concerns remain unresolved. Let me clarify my position clearly:
- Specific Source of My Information : While I appreciate the general explanation provided regarding how Clientele Life acquires data, it does not address my specific request to know how you obtained my personal information . I have never consented to receive marketing communications from your company or any of your partners. Under the Protection of Personal Information Act (POPIA), I am entitled to an explicit explanation of how my details were acquired. Please provide this information as soon as possible.
- Immediate Cessation of Contact : Your unsolicited marketing calls have caused significant disruption and frustration in my life. This issue has taken up far too much of my time, and I no longer wish to engage in further steps such as opting out via your website or registering on additional lists. It is your responsibility to ensure that my contact details are fully removed from all databases associated with your organization and its partners.
- Confirmation of Removal : I require written confirmation that my details have been permanently deleted from your marketing systems and those of your suppliers/partners. Additionally, please confirm that none of your affiliates will attempt to contact me again for marketing purposes.
- Future Action : If these requests are not addressed promptly and satisfactorily, I will proceed to escalate this matter to the Information Regulator and the National Consumer Commission (NCC). I trust that you understand the seriousness of this situation and will act accordingly.
I look forward to receiving a comprehensive resolution to my complaint without delay.
TP
Tyrone P's updateReviewer Update
19 Feb 2025, 06:42Am I getting a response on this?
TP
Tyrone P's update19 Feb 2025, 06:42
Reviewer Update
Am I getting a response on this?
TP
Tyrone P's updateReviewer Update
21 Feb 2025, 10:59I am still waiting on feedback
TP
Tyrone P's update21 Feb 2025, 10:59
Reviewer Update
I am still waiting on feedback
Clientele Life's replyOfficial
25 Feb 2025, 12:27Dear Tyrone P,
Please note that the matter has been escalated to our IT department and we are still waiting for the response.
Once feedback is received, you will be provided with answers on the questions you have raised.
Please note that the matter has been escalated to our IT department and we are still waiting for the response.
Once feedback is received, you will be provided with answers on the questions you have raised.
Yours sincerely,
Vusumuzi Dlamini
Vusumuzi Dlamini
Services Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply25 Feb 2025, 12:27
Official
Dear Tyrone P,
Please note that the matter has been escalated to our IT department and we are still waiting for the response.
Once feedback is received, you will be provided with answers on the questions you have raised.
Please note that the matter has been escalated to our IT department and we are still waiting for the response.
Once feedback is received, you will be provided with answers on the questions you have raised.
Yours sincerely,
Vusumuzi Dlamini
Vusumuzi Dlamini
Services Support Specialist
Clientele Life
Clientele Life