Unsatisfied with Clientele

Dear  Evette V,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life

Dear  Evette V, We confirm that our attempt to contact you on 06th and 07th to address all raised concerns resulted in no success. Your policy has been terminated.  Our feedback regarding the concerns raised refers:  Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the request that our offices received on 29 September 2021. We therefore confirm that there is no refund of premiums. 
 It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We however do understand your frustration and apologise for any inconvenience caused.  We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
 
Yours sincerely, 

Judith Mboweni Service Support Specialist
Clientele Life