PN
Priyanka N
1 reviews | Active since Feb 2024
12 Feb 2024, 11:29
Unsatisfied Clientele Client
Good day, I am a very unsatisfied customer. This is week 6 and I'm trying to sort out my login to my Clientele App. I have been calling them every single day trying to sort this issue out with no success. Today I waited on the phone for over an hour just to be disconnected without receiving the assistance I need. I have been promised by different people day in and day out that my app will be sorted out within 24 hours and when I try again I get the very same error I got initially. All I want is to be assisted in this regard and I am posting on this platform because I feel that the staff at Clientele are not assisting me in the manner I should be assisted in. I am highly frustrated!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
12 Feb 2024, 12:03Dear Priyanka N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply12 Feb 2024, 12:03
Official
Dear Priyanka N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's replyOfficial
13 Feb 2024, 14:01 Dear Priyanka N,
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele App. We confirm that we made contact with you to provide feedback regarding the concerns raised.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele App. We confirm that we made contact with you to provide feedback regarding the concerns raised.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Best regards,
Clientele Life's reply13 Feb 2024, 14:01
Official
Dear Priyanka N,
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele App. We confirm that we made contact with you to provide feedback regarding the concerns raised.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
At the outset, we would like to apologize for the misunderstanding and any inconvenience you may have experienced.
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele App. We confirm that we made contact with you to provide feedback regarding the concerns raised.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Best regards,