NS
Nothando S
1 reviews | Active since Feb 2023
26 Aug 2025, 09:56
UNSATISFIED CLIENT
Horrible service from clientel legal. Agreements made that were not adhered too and now i can not get ahold of anyone from client legal to be assisted. Whe i was signed up for the policy i specifically requested to be debited on the 1st of every month and the ocnsultant who signed me up agreed and reiterated that i will only be debited on the 1st of every month as per my request.
However, yesterday on the 25th of August 2025 they tried to debit my account . There were no funds in my account due not being paid as yet, now i have bank charges on my aco**** from being debited on the wrong date. I want to cancel this policy effective immediaelty. I sent an email and tried to call however no response.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Aug 2025, 10:05Dear Nothando S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply26 Aug 2025, 10:05
Official
Dear Nothando S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
26 Aug 2025, 15:14Dear Nothando S,
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Clientele Life's reply26 Aug 2025, 15:14
Official
Dear Nothando S,
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We are still investigating your complaint and we will keep you up to date.
We trust you find this in order. Regards, Market Conduct
Clientele Life's replyOfficial
27 Aug 2025, 15:07Dear Nothando S,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply27 Aug 2025, 15:07
Official
Dear Nothando S,
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's replyOfficial
28 Aug 2025, 15:47Dear Nothando S,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the correct billings process was explained.
We confirm that Lerato Putuka from our Market Conduct Department has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the correct billings process was explained.
We confirm that Lerato Putuka from our Market Conduct Department has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply28 Aug 2025, 15:47
Official
Dear Nothando S,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the correct billings process was explained.
We confirm that Lerato Putuka from our Market Conduct Department has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the correct billings process was explained.
We confirm that Lerato Putuka from our Market Conduct Department has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct