RG
Robyn G
1 reviews | Active since Jan 2024
10 Jan 2024, 10:03
Unsatisfactory Clientéle perks services
Yesterday I have been phoning the head office all day to cancel the clientéle perks membership and no one answers. The one time someone answered, they hung up when I was about to give my details. I also emailed twice and they say it is "2 days turn around time". I understand that you need a 31 day notice to cancel but how am I supposed to cancel if no one answers or if no one calls me back. It's truly upsetting.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
10 Jan 2024, 10:13Dear Robyn G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply10 Jan 2024, 10:13
Official
Dear Robyn G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Jan 2024, 13:33Dear Robyn G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply10 Jan 2024, 13:33
Official
Dear Robyn G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the policy has been cancelled as requested. and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life