Unresolved Policy Cancellation and Unauthorised Deductions

I have been a Clientèle Life policyholder since 2013 without claiming. My son was covered on my policy while he was still a minor and in school. When he turned 21, I was informed via email that he would be removed from the policy and that no premium would be deducted in December, as had been the case the previous year. However, despite this communication, a deduction was made. Due to this, I decided to cancel the policy and take out a new one that would cover my son until he starts working. I emailed Clientèle and was advised that the policy would remain active until I called in. I called on 5 January 2026 and was informed that the cancellation had been processed and that I would receive written confirmation within 48 hours. More than 72 hours have now passed, and I have still not received any cancellation documents or written proof that the policy has been terminated. I am concerned that further deductions may still occur. I am requesting: Written confirmation of policy cancellation The effective cancellation date Confirmation that no further deductions will be made Clarification on any refund due I hope Clientèle will resolve this matter urgently and provide the required documentation.