ÀS
Àndile Saka
1 reviews | Active since Jan 2025
18 Jan 2025, 13:21
unresolved matter
I had a long term investment policy with this company only to find that after 5 years I have never made profit. When i make my first withdrawal, I requested a partial amount, but according to them, I requested a full amount. I strongly believe that they took advantage that i am a totally blind person and therefore, I am more likely to blame the person who was assisting me to fill the form. When I request the recordings of the call, they refused to send it. Another thing when i was enquiring about the money they paid, they said the full payment was due to the fact that i requested to cancel the policy after that withdrawal which is not true. I have been loyal, but they have betrayed me.
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Clientele Life's replyOfficial
20 Jan 2025, 08:19Dear Àndile Saka,
Thank you for raising your concerns with us. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply20 Jan 2025, 08:19
Official
Dear Àndile Saka,
Thank you for raising your concerns with us. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life