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Busisiwe K

1 reviews | Active since Nov 2023

21 Nov 2023, 06:31

Unresolved cancelation for Clientele Perks

Poor poor service and lies after lies, called Clientell agent to cancel Perks that was not explained to me by one of their client, my biggest mistake was to give them my account details as they only told me it will never be used, it was only for promotional purposes, now they've been deducting R140 in my account without my concern and when I call their call center for the second time to cancel, they tell me that one of their consultants will call back within 48 hours but they never do, they just prolonging the time, so that they can deduct the money by using different codes so that its impossible for me to reverse it.

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Replies (3)
Clientele Life
Clientele Life's reply21 Nov 2023, 08:55
Official
Dear Busisiwe K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support  Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply21 Nov 2023, 12:21
Official
Dear  Busisiwe K,
 Please note that the complaint lodged was received and the contents noted regarding the concerns raised.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life
Clientele Life
Clientele Life's reply22 Nov 2023, 12:42
Official
Dear Busisiwe K,  Thank you for raising your concerns and allowing us to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised.  We can assure you that this is not the level of service we aim to provide and apologize for any delays caused in processing your request.  We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.  As discussed telephonically, we explained that there would be no further deductions from your bank account and you confirmed that you were satisfied with the feedback.  Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client. 
We however apologise for any inconvenience this must have caused you. 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life