Unreliable ...

<p>I signed up for the Ultimate dignity cover with Clientele on 15th March 2017, I was assisted by Mduduzi Dunakazi and he was great, explained everything so well and kept on reminding me during our conversation that I am more than welcome to make changes to my policy. The policy we agreed on amounted to R625.00. On the 16th, just a day after, I called Clientele and amended my policy details and the lady I spoke to (can't recall her name) reassured me that the changes will be effective immediately after the call and true to her word I recieved the revised policy details with an agreed amount of R453.00. </p> <p>on the 28th of March I was debited R625.00, I called in immediately to enquire about this amount and I spoke to K****tso Lebitlo who informed me that it was clearly an error on their side because documents were submitted and processed with the initial agreement. She then put me at ease and told me that after a week the funds will be refunded automatically or I can send in a bank statement and the process will be done. </p> <p> </p> <p>A week later I call in as no funds have been reversed, it was 10th April 2017 when I called your call centre and spoke to Lerato Shabalala who informed that as per Clientele laws or whatever *******, I will not be refunded because basically I submitted and agreed to a policy and f*** the amended one , I will not be refunded, even her Supervisor agreed with her, I am not eligible for a refund... </p> <p> </p> <p>Now according to your policy, "You have 30 days to review your documents without obligation and if you are not completely satisfied, simply contact us"... I did exactly this and now Im told the ******* about your administrative nonsensical policies... </p> <p> </p> <p>I need someone to call me and ensure I am refunded or else I am cancelling this policy immediately! How can I trust you when you are already messing me up within a month, I am afraid of when I have an unfortunate event and need to claim. YOU ARE NOT PROVING TO BE RELIABLE. </p>