Unreliability, *************,

I took a funeral policy with clientele in February 2015. I've waited for the policy contract documents that confirm that me and my family are covered. I emailed them 3weeks ago to ask or remind them that I'm still waiting, I got no response. Then last week I emailed again and I demanded that this policy be cancelled because I now can't trust them anymore, and that I want all the money withdrawn since February to be refunded. Only then I received their response saying that I can't be refunded because they covered me ever since..... I mean really! What proof do I have? Nothing. I'm taking this matter forward as I can see clientele is actually one of those companies whose services are very slow, poor, and unprofessional. They are a service provider that can't be trusted. They take advantage of clients. I'm even canceling also the legal policy with clientele. VERY BAD AND POOR SERVICE. I WANT MY MONEY. I WAS NEVER COVERED DONT LIE.