1 reviews | Active since Nov 2010
UNREASONABLE SMS (***)
<p>There's money in the bank and there was no deduction made which was supposed to deduct on the 1st and still tody there are sufficient funda so i want to know What is the meaning of this sms???<br />Dear Client. Your premium of R228.00 on your Funeral plan was unpaid. Policy no: ********** 73. Cover will resume once a premium is paid. We will debit your account again. If unpaid, it could result in additional bank charges. Please keep enough money in your account. Clientele. (002)???????</p> <p>Im furious very furious go back to my account and deduct that amount</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Kindly note that the complaint lodged was received and the concerns noted.
As per our discussion we confirmed that a debit order was raised to your account, however our debit order returned due to the reason communicated to you.
It is important to ensure that there are funds available on the selected debit date, as we are not in a position to debit your account the day after the debit date, due to the billings mechanism which the Company makes use of.
Lastly it was confirmed that you could make cash payment as this will ensure that you remain on cover and the relevant waiting period will not be negatively impacted. Our records indicate that the payment has been received and allocated for the months of July.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Kindly note that the complaint lodged was received and the concerns noted.
As per our discussion we confirmed that a debit order was raised to your account, however our debit order returned due to the reason communicated to you.
It is important to ensure that there are funds available on the selected debit date, as we are not in a position to debit your account the day after the debit date, due to the billings mechanism which the Company makes use of.
Lastly it was confirmed that you could make cash payment as this will ensure that you remain on cover and the relevant waiting period will not be negatively impacted. Our records indicate that the payment has been received and allocated for the months of July.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist