Unprofessional Service Delivery / No response

After numerous emails, phone calls, on Facebook, I requested updated policy documentation, after my dad past away on 08 Jan'21 and I have 5 Clientele policies from my Payslip for years

Some of the policies is on my dad's name, but I'm the payer and beneficial

I was told on 1 FB side to go to my branch, I answered in the area where I live, and received an answer, o no, no Clientele Branch near you

Emails come back as Clientele Life BOT Auto Response

I also followed wapp step, as said in reply BOT email, where I was assisted by Nomsa Nomsa asked me questions and I rep**** on questions and also provided Clientele Policy codes (5), I received a message then how to go online, and gone is Nomsa

I'm paying for Policies each month and have no updated info as per request and also pay for policies on my Deceased father