LG
Laricia G
1 reviews | Active since May 2019
15 May 2019, 13:33
Unprofessional service!
Good day. I was interested in this companies policies not so long ago. I have declined and went to another company. After blocking all numbers by force due to calls from their call centre agents, I have been receiving harassing messages in my cellphone voicemail box, up to 7 or 8 messages a day of clientele's call centre agents laughing and having conversations in the background wasting my time. His name is Salvation another rude lady who kept dropping the call as I tried to explain why my number should be deleted on their systems yet her unprofessional being kept dropping the calls. If this harrassment continues.. I will take this further.
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Replies (2)
Clientele Life's replyOfficial
15 May 2019, 15:49 Dear Laricia G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply15 May 2019, 15:49
Official
Dear Laricia G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
21 May 2019, 07:53 Dear Laricia G We acknowledge receipt of your complaint and would like to sincerely apologise for the service received by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Regards, Compliance Department
Clientele Life's reply21 May 2019, 07:53
Official
Dear Laricia G We acknowledge receipt of your complaint and would like to sincerely apologise for the service received by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Manager for resolution. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Regards, Compliance Department