AH
Adri H
1 reviews | Active since Oct 2019
23 Oct 2019, 11:25
Unprofessional Agents and spam calls
I have had it with this company. I have been called the last few days from this company. I have not answered their calls as I was busy and knew who was calling. This morning I have been called 13 times from them. I cannot even use my phone as it seems they are auto dialing my number. Eventually I got sick of it and on the 14th call picked up, where I was informed that I send an sms requesting I get a call. I never did any such thing! I was so mad I asked the agent why she kept calling and she said it was because I did not pick up. For the love of everyone's sanity if somebody does not pick up stop calling them. Remove my number from your database as I asked her. I also used DMASA to opt out on all spam calls. There is a reason I use truecaller to screen calls. You are a very unprofessional company.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Oct 2019, 11:54 Dear Adri H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply23 Oct 2019, 11:54
Official
Dear Adri H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
24 Oct 2019, 09:34Dear Adri H, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply24 Oct 2019, 09:34
Official
Dear Adri H, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
AH
Adri H's updateReviewer Update
27 Oct 2019, 15:05I was not contacted as far as I know, except if you called from your spam numbers, I have blocked them all on my phone as it is disturbing to receive these amount of calls everyday. I only have one number I have registered on dmasa and everyone in my family as well. Hopefully we will not be receiving any calls after the waiting period.
AH
Adri H's update27 Oct 2019, 15:05
Reviewer Update
I was not contacted as far as I know, except if you called from your spam numbers, I have blocked them all on my phone as it is disturbing to receive these amount of calls everyday. I only have one number I have registered on dmasa and everyone in my family as well. Hopefully we will not be receiving any calls after the waiting period.