Hellopeter
Share Your Experience
mH
mandy H

1 reviews | Active since Jun 2019

22 Feb 2023, 18:27

unprofessional

Email was sent last month advising clientale that I'm changing my debit date to the 20th and banking details and as I have communicated was expecting my account to be debited on the 20th this month, so yesterday I called I spoke to Britney she advised that she will call me back as soon as she has to speaken to her supervisor/team leader... nobody called me back I'm still waiting to found what is happening

0
Replies (2)
Clientele Life
Clientele Life's reply23 Feb 2023, 13:58
Official
Dear  Mandy H 
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
        Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
       
Yours sincerely, Lindiwe Mabizela
Service Support Specialist 
Clientele Life  
Clientele Life
Clientele Life's reply24 Feb 2023, 11:22
Official
Dear Mandy H,   It is our pleasure to address your concerns. We apologize for any inconvenience caused.  Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.  Please note that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  
Lindiwe Mabizela
Service Support Specialist
Clientele Life