bB
boitumelo B
1 reviews | Active since Dec 2014
11 Nov 2019, 11:58
Unprofessional
I took out a policy with your company on Friday the 8th of November 2019. They sent my documents with an email. I realized that there were mistakes on the documents. 8 I then responded to the email asking for a call back, till date I haven't received any call. Earlier on I sent a request to be called on your website but I have not received any response nor call.
I want to cancel my policy with immediate effect.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
11 Nov 2019, 12:13 Dear boitumelo B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply11 Nov 2019, 12:13
Official
Dear boitumelo B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
11 Nov 2019, 16:04Dear boitumelo B Thank you for raising your concerns with us. As per our telephonic discussion, we have confirmed that our communicated turn around time is 2 working days to respond to email queries. We further confirmed that we have cancelled your policy as per your request. We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard. We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Judith MboweniService Recovery Specialist
Yours sincerely, Judith MboweniService Recovery Specialist
Clientele Life's reply11 Nov 2019, 16:04
Official
Dear boitumelo B Thank you for raising your concerns with us. As per our telephonic discussion, we have confirmed that our communicated turn around time is 2 working days to respond to email queries. We further confirmed that we have cancelled your policy as per your request. We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard. We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Judith MboweniService Recovery Specialist
Yours sincerely, Judith MboweniService Recovery Specialist